Effective date: 3 September 2026
This policy explains how cancellations and refunds work for zipy.app subscriptions. It forms part of our Terms of Service. The operator is Secuno LLC, 30 North Gould Street, Sheridan, Wyoming 82801, United States.
1. Cancelling
You can cancel a subscription at any time from the billing page in your dashboard. Cancellation takes effect at the end of the billing period you have already paid for — your plan keeps working until then, and we do not charge you again.
Cancelling is not the same as deleting your account. Cancelling drops you to the free tier; deleting your account removes your links and analytics permanently and stops your short links resolving.
2. The 14-day refund window
If you are unhappy with a paid plan, tell us within 14 days of your first payment and we will refund it in full, no questions asked.
This applies once per customer, to the first purchase of a subscription. It does not apply to renewals.
3. Renewals
Renewals are generally non-refundable, because we email a reminder before annual renewals and you can cancel at any time beforehand.
As a courtesy, if an annual plan renews and you contact us within 7 days of the charge without having used the new period's allowance meaningfully, we will normally refund it. Monthly renewals are not refunded.
4. Statutory rights for consumers
If you are a consumer in the EEA or the UK you have a statutory 14-day right of withdrawal on distance contracts. Because the Service is digital content supplied immediately, you are asked at checkout to consent to immediate supply and to acknowledge that you lose that right once supply begins. Where the right still applies, it operates alongside — not instead of — section 2. Nothing in this policy limits your non-waivable statutory rights.
5. When we will not refund
- Accounts terminated for breach of our Terms of Service — in particular for malware, phishing, spam or fraud. Fees are forfeited.
- Partial billing periods after you cancel voluntarily; your plan simply runs to the end of the period.
- Downgrades mid-period. The new plan and price apply from the next renewal.
- Dissatisfaction with a feature that was accurately described, or with results such as click volume, which we do not control.
- Outages, third-party failures, or destinations you chose that stopped working.
- Lifetime purchases, after the 14-day window in section 2.
- Charges older than 180 days, which our processors will generally no longer reverse.
6. When we will refund beyond this policy
- Duplicate or accidental charges — refunded in full.
- A charge after you cancelled — refunded in full.
- A material feature we removed from a plan you are paying for — pro-rata refund of the unused period, per section 4 of the Terms.
- A sustained failure of the Service that we caused and did not fix in reasonable time — assessed case by case.
7. How to request a refund
Email contact@zipy.app from the address on your account, with your account username, the invoice or transaction reference, and the reason. We reply within 3 business days and decide within 10 business days.
Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank or processor. We cannot refund to a different card or account. Cryptocurrency payments, where accepted, are refunded in the same currency at the rate on the refund date, and network fees are not reimbursed.
8. Chargebacks
Please talk to us before disputing a charge with your bank — a chargeback costs us a fee and is slower for you. Accounts with an open chargeback may be suspended until it is resolved. Filing a fraudulent chargeback is a breach of the Terms and we may refuse further service.
9. Taxes
Refunds include any VAT, GST or sales tax we collected. Bank charges, currency conversion losses and payment-processor fees are not refundable.
10. Changes
We may update this policy. The version in force is the one published when you were charged, and we will give 30 days' notice of material changes.
11. Contact
Billing and refunds: contact@zipy.app
Legal: legal@zipy.app
Secuno LLC, 30 North Gould Street, Sheridan, Wyoming 82801, United States